Review the Terms and Conditions at Achology
Who we are: Achology is the trading name used by a group of companies operating together and based in Dunfermline, Scotland.
These companies are:
Achology Transactions Ltd. (Scottish company number SC697126)
The Academy of Modern Applied Psychology Ltd. (Scottish company number SC612822)
Both companies have their registered office at:
Office 10, Dunnock House, 63 Dunnock Road, Dunfermline, Fife, KY11 8QE, United Kingdom.
Contacting us: You can contact our customer support team by telephone on +44 (0)1383 344 086 or by email at support@achology.com.
Where necessary, we may contact you by telephone, email, or post using the contact details you provide when placing an order.
Your order: When you purchase access to courses (singularly or as part of a bundle), your contract is with Achology Transactions Ltd. (ATL).
If you purchased a Community subscription before 1 June 2023, your contract is with The Academy of Modern Applied Psychology Ltd.
If you purchased a Community subscription on or after 1 June 2023, your contract is with Achology Transactions Ltd. (ATL).
By placing an order, you make an offer to enter into a contract with the relevant company (ATL or AMAP) on these Terms. A legally binding contract is formed when we send you an email confirming acceptance of your order.
We reserve the right to decline any order at our discretion. If we decline an order, we will:
notify you by email; and
not take payment, or promptly refund any payment already taken in relation to that order.
When you place an order, the order page will specify the materials included, the length of access (where applicable), and the price payable. These details form part of your agreement with us, and you should review them carefully before completing your purchase.
Some products offer the opportunity to work towards Achology Practitioner certification. Achology may create, amend, or withdraw qualifications, and may set or revise ongoing education or maintenance requirements, by providing reasonable notice through our website or platform.
Achology certifications reflect educational achievement within our framework only and do not confer legal or professional authority outside of it.
Each purchase grants access for one individual only, unless the product description expressly states otherwise. The fees you pay permit a single user to access and use the course materials for personal, non-transferable use.
You must keep your account details confidential and must not share, transfer, or allow access to your account by any other person.
You must not copy, record, download, reproduce, distribute, share, sell, sublicense, or rebroadcast any course materials, in whole or in part, in any format or medium, whether for commercial or non-commercial purposes, without our prior written permission.
Members of our online community may submit articles for consideration for publication on our community blog. We reserve the right, at our sole discretion, to decide whether to publish any submission and to remove or withdraw a published post at any time, with or without notice.
You must only submit content that is original to you and that you have the full right to submit for publication. You must not submit content that infringes the intellectual property rights or other rights of any third party. If a submission you provide results in a claim, demand, or legal action against us, you agree to be responsible for any reasonable losses, costs, or expenses we incur as a result.
By submitting an article for publication, you grant us a perpetual, royalty-free, non-exclusive, non-transferable, and irrevocable licence to reproduce, display, and make the article available on our website and associated platforms. You also grant us permission to format, edit, and adapt the submission for clarity, spelling, grammar, layout, and alignment with the tone and style of our website.
We will not materially alter the meaning or intent of your submission without your consent.
If you wish to change the product you have ordered, please contact us as soon as possible. We will let you know whether the requested change is available and whether it would result in any adjustment to the price payable.
We are not obliged to agree to changes. If a requested change is not available, or if you do not wish to proceed on the revised terms offered, you may choose to end the contract in accordance with clause 8 (Your Rights to End the Contract).
Minor changes: We may make minor changes to these Terms or to the features of our products where such changes are necessary to:
comply with changes in applicable law or regulatory requirements; or
implement technical adjustments or improvements, including to improve functionality, reliability, performance, or to address security issues.
Minor changes will not materially affect your access to purchased content or the overall nature of the services provided.
More significant changes: We may also make more significant changes to our programmes, including by:
updating, revising, or replacing course content;
changing the availability, structure, or delivery of courses; or
changing, replacing, or discontinuing certification or certificate programmes.
Where a more significant change materially affects your access to, or use of, a programme you have already purchased, we will provide reasonable notice and explain your options, which may include the right to end the contract in accordance with these Terms.
You may end your contract with us at any time. Your rights when ending the contract will depend on the circumstances and the reason for cancellation. An example cancellation notice is provided in Schedule 1 for your convenience, although you are not required to use this wording.
Unconditional 14-day money-back guarantee (courses only):
We offer a 14-day money-back guarantee on all individual courses and course packages.
If you decide within 14 days of purchase that a course or course package is not right for you, you may ask for a full refund. You do not need to provide a reason, and we will not dispute your decision. We may invite feedback to help us improve our offerings, but your feedback is optional.
This 14-day guarantee does not apply to Community subscription purchases.
Once access has been granted, Community subscriptions are non-refundable and cannot be canceled for a refund.
Other situations where you are entitled to a full refund:
You may also end the contract and receive a full refund if:
How to end the contract with us:
To cancel your contract or request a refund, please contact us using one of the following methods:
We may end this contract if you materially breach these Terms, including where you:
fail to make a payment when it is due and do not remedy that failure within 14 days of us notifying you that the payment is overdue; or
breach clause 4 (No Recording or Sharing of Content).
We may suspend your access to any subscription-based service if a payment method you have provided is invalid, declined, or otherwise fails. Access may remain suspended until valid payment details are provided and any outstanding amounts are paid.
We may withdraw or terminate your access to a subscription service if you breach our Community Code of Conduct. In such cases, withdrawal of access may be immediate and does not require prior notice where the breach is serious or repeated.
Our Refunds Policy forms part of these Terms and Conditions.
It sets out the circumstances in which refunds may be available, the products to which refunds apply, and the situations in which refunds are not offered. By placing an order, you confirm that you have read, understood, and agreed to the Refunds Policy in addition to these Terms.
In the event of any inconsistency between these Terms and the Refunds Policy, these Terms shall prevail, except where consumer law requires otherwise.
We are legally required to supply products that comply with this contract. Nothing in these Terms limits or removes your statutory consumer rights.
The summary below outlines your legal rights regarding our products. These rights apply in addition to any other rights available to you under law.
These are your key legal rights: All products supplied by us are treated as digital content. Under the Consumer Rights Act 2015, digital content must:
If the digital content we provide is faulty, you are entitled to a repair or replacement. If the fault cannot be fixed, or is not fixed within a reasonable time and without significant inconvenience, you may be entitled to a full or partial refund. If you can demonstrate that faulty digital content has caused damage to your device, and we did not exercise reasonable care and skill, you may be entitled to a repair or compensation. These rights are subject to certain conditions and exceptions set out in law. For independent guidance on your statutory rights, you can contact Citizens Advice or visit their website. |
Achology is not responsible for your devices or for maintaining their functionality, security, or compatibility with our digital content.
We will only be responsible for damage to your device or other digital content where such damage is directly caused by our failure to exercise reasonable care and skill in creating or supplying the digital content, as required by law. Where this applies, we will either repair the damage or provide appropriate compensation.
We are not responsible for any damage that:
could have been avoided by following our instructions or advice, including installing updates or fixes made available to you free of charge;
results from incorrect installation, misuse, or failure to follow usage instructions; or
arises because your device does not meet the minimum technical or system requirements we specify for using the digital content.
Business Losses
Our products are provided for personal and educational use only. We are not liable for business-related losses, including loss of profit, loss of business, business interruption, or loss of business opportunity, even if such losses arise from your use of our products.
Practice coaching and peer-based activities
Some Achology practice events involve members meeting with other members or non-members to practise coaching or helping skills. These sessions are practice-only learning activities.
We do not assess, supervise, endorse, or guarantee the quality, suitability, or outcomes of coaching or guidance you may receive from other participants. You take full responsibility for choosing whether to participate and for any coaching, feedback, or guidance you accept from others during these practice activities.
Transfer of this agreement:
We may transfer our rights and obligations under this contract to another organisation. If we do so, we will notify you in writing and ensure that the transfer does not adversely affect your rights under this contract.
You may not transfer your rights or obligations under this contract to any other person. All products and services are provided for the personal use of the purchaser only.
Third-party rights:
This contract is between you and us only. No other person has any rights to enforce any term of this contract under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Governing law and jurisdiction:
These Terms are governed by Scots law.
If you live in the United Kingdom, any dispute arising out of or in connection with this contract must be brought before the courts of the part of the UK in which you live.
If you live outside the United Kingdom, any dispute arising out of or in connection with this contract must be brought before the Scottish courts, which shall have exclusive jurisdiction.
Model Cancellation Form:
(Schedule 1)
(Complete and return this form only if you wish to withdraw from the contract)
To:
Achology Transactions Ltd /
The Academy of Modern Applied Psychology Ltd
Office 10, Dunnock House, 63 Dunnock Road
Dunfermline, Fife, KY11 8QE, United Kingdom
Email: support@achology.com
Telephone: +44 (0)1383 344 086
I/we hereby give notice that I/we cancel my/our contract for the supply of the following digital content or services:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only required if submitted in paper form):
Date:
Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable by a court or competent authority, that part will be deemed removed to the minimum extent necessary. The remainder of the Terms will continue in full force and effect.
Waiver
If we do not enforce a particular right or provision under these Terms, this does not mean we have waived our right to do so in the future. Any waiver must be expressly agreed by us in writing to be effective.
Entire agreement
These Terms, together with any documents expressly referred to within them (including our Trust Statement, Disclaimers, and Community Code of Conduct), constitute the entire agreement between you and us in relation to your purchase and use of our products.
They replace and supersede any prior agreements, understandings, or communications, whether written or oral, relating to the same subject matter.
No reliance on representations
You acknowledge that, in entering into this contract, you have not relied on any statement, promise, or representation that is not expressly set out in these Terms or in documents expressly incorporated by reference.
Nothing in this clause limits or excludes liability for fraudulent misrepresentation.
Force majeure
We will not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from events beyond our reasonable control. This includes, but is not limited to, interruptions to internet services, platform outages, power failures, acts of government, natural events, or other circumstances outside our reasonable control.
How to contact us
If you have questions about these Terms, your contract, or your rights, you can contact us using the details set out in the “Who we are / Contacting us” section of these Terms.
Updates to these Terms
We may update these Terms from time to time in accordance with the provisions set out above. The version in force at the time you place your order will apply to that purchase, unless changes are required by law or are otherwise permitted under these Terms.
Our Trust Statement and Disclaimers form part of the context in which these Terms operate.
