Terms and Conditions
Our Terms
Please read these terms carefully. They contain important details about your purchase from us.
1. OUR DETAILS
Who we are: You know us by our trading name, Achology. We are a group of companies working closely together and based in Dunfermline, Scotland:
- Achology Transactions Ltd., which is Scottish company number SC697126 (ATL)
- The Academy of Modern Applied Psychology Ltd, which is Scottish company number SC612822 (AMAP)
Both companies have their registered office at Office 10, Dunnock House, 63 Dunnock Road, Dunfermline, Fife, KY11 8QE.
Contact us: our customer service team by phone at +44 (0)1383 344 086 or by email at support@achology.com
If necessary, we may contact you by phone, email, or post using the contact details you provide in your order.
2. OUR CONTRACT WITH YOU
Your order: If you buy access to courses (either individually or as a bundle), your agreement is with ATL. If you bought a Community subscription before 1st June 2023 your agreement is with AMAP. If you bought a Community subscription after 1st June 2023 your agreement is with ATL.
When you place your order, you offer to form a contract with us (either ATL or AMAP) on the terms below. If we send you an email confirming your order, we accept your offer. This forms a contract between us and you.
We may decline your order without giving a reason. If we decline your order, we must:
- inform you by email; and
- not charge you anything (or promptly refund anything you paid for the order before we declined it).
3. COURSES, CERTIFICATE PROGRAMMES, and SUBSCRIPTIONS
When you place an order, the order page will describe which materials you can access, how long you can access them for, and the price you will pay.
Some products allow you to pursue certification as an Achology Practitioner. We may:
- create, amend, and withdraw Achology Practitioner qualifications at any time by giving you reasonable notice on our website; and
- set continuing education requirements for Achology Practitioners to maintain their qualifications after they are granted.
4. NO RECORDING OR SHARING OF CONTENT
Each purchase is for your use only. Unless the product description says something different, the fees you pay allow just one person to access and use the course materials.
You must not share your account details with anyone else.
You must not share course materials, record them, copy them, or rebroadcast them in any format.
5. BLOG POSTS
Members of our online community can submit articles to post on our community blog. We can decide in our own judgment whether to publish a blog post, and we can remove a blog post from the site any time after we publish it.
You must only submit original content for publication. If you submit a post for publication in our blog, and that post infringes on someone else’s copyright, you must pay all our expenses if they sue us.
By submitting an article post for publication, you grant us a perpetual, royalty-free, non-transferable, and irrevocable licence to reproduce the article on our website. You also grant us permission to alter the layout and edit the content for spelling, grammar, and to match the tone and writing style of our website. However, we must not alter the meaning of your submission without your permission.
6. YOUR RIGHTS TO MAKE CHANGES
If you want to change the product you ordered, please contact us. We will let you know if the change is possible, and if it would affect the price you pay.
If we cannot make the change you want, or you don’t like the options we offer, you may want to end the contract (see clause 8 – Your Rights to End the Contract).
7. OUR RIGHTS TO MAKE CHANGES
Minor changes: We may change these terms or the features of our products:
- to comply with changes in the law; and
- for technical improvements, such as to improve reliability or fix a security threat.
More significant changes: We may change the content of our programmes by:
- updating course content
- changing course availability
changing or discontinuing certificate programmes
8. YOUR RIGHTS TO END THE CONTRACT
You can always end your contract with us. Your rights upon ending the contract will depend on the situation. An example of what to write when cancelling your contract is provided in Schedule 1.
Unconditional 14-day guarantee
We offer a 14-day money-back guarantee on all course and course package products. If you aren’t satisfied, simply contact us and we will refund your money. There’s no need to explain, and we won’t argue with you about it. However, we might ask for your feedback so we can understand what went wrong. Note: the 14-day guarantee does not apply to community subscription purchases. No refunds are given for community subscriptions.
Other situations where you get a full refund:
You can end the contract and get a full refund if:
- there is an error in the price or description of the product you ordered; or
- we suspend access to the products for technical reasons for 7 days or more.
How to end the contract: please contact us by:Â
- Phone: +44 (0)1383 344 086
- Email: support@achology.com
- Website: Complete the [contact form].
9. OUR RIGHTS TO END THE CONTRACT
We may end this contract if you breach it by:
- failing to make any payment when it’s due, and you still do not pay within [14] days of us telling you the payment is overdue; or
- violating clause 4 (No Recording or Sharing of Content).
We may suspend your access to a subscription service if the payment method you provide us is invalid.
We may withdraw your access to a subscription service if you violate our Community Code of Conduct.
10. REFUNDS
Refunds are issued using the same method you used for payment.
If you cancel after the 14-day guarantee period, you are not entitled to any refund.
If we cancel because you breached this contract, we may withhold the fees you paid as liquidated damages for the breach of contract. In that case, you would not receive any refund.
We will process all refunds as quickly as possible. Please allow five business days for the refund to arrive in your account before following up with us.
11. SUMMARY OF YOUR LEGAL RIGHTS
We are required by law to supply products that comply with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
These are your key legal rights: a) All our products are considered digital content. Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose, and of satisfactory quality: b) If your digital content is faulty, you’re entitled to a repair or a replacement. c) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get a full or partial refund. d) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation. These rights are subject to certain exceptions. For detailed information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. |
12. OUR LIABILITY TO YOU
If our digital content damages your device or your other digital content, we will either repair the damage or pay you compensation if the damage is caused by our lack of reasonable care and skill in creating the content.
However, we are not liable for damage that:
- you could have avoided by following our advice to apply an update offered to you free of charge; or
- was caused by you not correctly following installation instructions, or
- results from your device not meeting the minimum requirements advised by us for using that digital content.
We are not liable for business losses. We are not liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity that result from your use of our products.
Practice coaching. Some of our practice events involve members meeting up with other members and non-members to practice their coaching skills. These are practice events only, and we are not liable to you for the quality of coaching that you accept from other members.
13. OTHER IMPORTANT TERMS
We may transfer this agreement to someone else. If we do this, we must tell you in writing, and we must make sure the transfer does not affect your rights under the contract.
You cannot transfer your rights to someone else. Each product we sell is for the personal use of the buyer only.
Nobody else has any rights under this contract. This contract is between you and us. Nobody except you and us can enforce anything in this contract.
Governing law and dispute resolution:
- These terms are governed by Scots law.
- If you live in the UK, both you and we must use the courts in your part of the UK to resolve any disputes that arise from or relate to this contract.
- If you live outside the UK, both you and we must use the Scottish Courts to resolve any disputes that arise from or relate to this contract.
- Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
© Crown copyright 2013.
