This Refund Policy explains when refunds are available, when they are not, and how all of our refund requests are handled.
This Refund Policy explains when refunds are available, when they are not, and how refund requests are handled. It should be read alongside our Terms & Conditions, Trust Statement, and Disclaimers. Achology is a fully online training academy that offers digital educational content and community access. Refunds are available under specific, clearly defined conditions.
Nothing in this Refunds Policy affects your statutory rights under UK consumer law.
Where required by law, you may be entitled to a remedy if digital content is faulty, not as described, or not supplied with reasonable care and skill. These rights apply only in the specific circumstances set out in law and do not create an automatic right to a refund.
Achology offers a voluntary 14-day money-back guarantee on:
individual courses
course bundles
If you notify us within 14 days of purchase that you wish to cancel a course or course bundle, we will issue a full refund.
You are not required to provide a reason.
We will not dispute your decision.
Any feedback you choose to provide is optional.
This guarantee:
applies once per customer per course,
applies only to courses and course bundles,
does not apply to subscriptions, mentoring, live events, or practice sessions, and
does not apply where access has been withdrawn due to breach of our Terms.
The following products are non-refundable once access has been granted:
Community subscriptions (including single-month, and annual memberships)
Subscription renewals
Practice events and peer-based learning sessions
Mentoring or consultation sessions
Any product clearly marked as non-refundable at the point of purchase
Community subscriptions provide immediate access to member-only content, discussions, events, and peer interaction. Once access begins, these benefits cannot be reversed, withdrawn, or returned. For this reason, no refunds are available for Community subscriptions.
Outside the 14-day guarantee period (where applicable), refunds are not available for:
change of mind
dissatisfaction with teaching style or approach
disagreement with ideas, perspectives, or frameworks
lack of engagement, time, or motivation
personal circumstances
perceived lack of personal benefit
Achology is an education provider. Educational content is ideological, interpretive, and experienced differently by different individuals. Disagreement with ideas or discomfort during learning does not constitute a fault and is not grounds for a refund.
Where lifetime access is provided, access will remain available even if you choose to disengage temporarily.
No refund will be issued where access is suspended or terminated due to:
breach of the Terms & Conditions
unauthorised sharing or recording of content
violation of the Community Code of Conduct
misuse of the platform or learning materials
In such cases, Achology may retain fees paid to reflect losses incurred as a result of the breach. No refund will be due unless required by law.
Temporary technical issues, platform outages, or access interruptions do not automatically entitle you to a refund.
A refund may be considered only where:
access to purchased content is suspended for 7 consecutive days or more, and
the issue is caused by Achology rather than by your device, software, internet connection, or failure to meet system requirements.
Approved refunds are issued using the original payment method. Refunds are processed as promptly as possible.
Once issued, please allow up to five business days for funds to appear in your account before contacting us to follow up.
To request a refund within the terms of this policy, please contact us using one of the following methods:
Email: support@achology.com
Please include your order details so we can process your request efficiently.
All refund decisions are made in accordance with this Refund Policy, our Terms & Conditions, and applicable law.
Nothing in this policy creates an obligation to issue refunds outside the circumstances expressly set out above.
This statement should be read alongside our Terms, Disclaimers and also our Trust Statement.
